Job Overview:
We are seeking a skilled Food Service Ambassador to join our team. As a Food Service Ambassador, you will be responsible for delivering exceptional customer service and ensuring a positive dining experience for our guests.
* Set up and maintain the buffet breakfast, ensuring food items are fresh, appealing, and stocked.
* Serve guests in the café and bar, including taking orders and delivering food and drinks.
* Prepare barista-style coffee drinks to the highest standard.
* Prepare and serve light bites, snacks, and beverages in a friendly and efficient manner.
* Serve cocktails and other alcoholic beverages, adhering to hotel policies and legal requirements.
* Assist with maintaining the cleanliness and organisation of the café and bar area.
* Handle guest inquiries, requests, and concerns promptly and professionally.
* Collaborate with the team to ensure smooth service during busy periods.
* Maintain knowledge of the menu offerings and beverage options to assist guests in their choices.
* Ensure that all food safety and hygiene standards are met at all times.
Requirements:
* Previous experience in a food and beverage or hospitality role is essential.
* A passion for delivering excellent customer service.
* Knowledge of barista coffee preparation and cocktail mixing is a plus.
* Friendly, approachable, and professional demeanour.
* Ability to work in a fast-paced environment and handle multiple tasks efficiently.
* Flexibility to work mornings, evenings, weekends, and holidays.
* Strong communication and teamwork skills.
* Basic knowledge of food hygiene and safety standards.