Job Title: IT Service Desk Engineer
Job Description
Provide exceptional in-office support for the Dublin Hub Office, ensuring seamless operations for both seasoned and novice users across our hardware and software platforms. Support the organisation's SaaS tools, compliance practices, and manage on and off-boarding processes while maintaining the calibration of hardware in conference rooms and event spaces.
Responsibilities
* Provide day-to-day support for hardware and software platforms.
* Support SaaS tools, compliance practices, and on/off-boarding processes.
* Learn, document, train, and support new applications and IT Procedures.
* Create detailed documentation for peers and users.
* Participate in IT Operations scrum teams to enhance service capabilities globally.
* Act as a technical point of contact for local product and operations teams.
* Coordinate with vendors for efficient logistics and supply chain processes.
* Troubleshoot network connectivity and AV/Conf room issues, triaging as necessary.
* Address desk connectivity issues, replacing cables or connectors as needed.
Essential Skills
* Technical support expertise on macOS, iOS, Chrome OS, and Android operating systems.
* Experience with Windows / AWS Workspaces administration.
* Agent level knowledge of Jira Service Desk, or similar ticketing system.
* Mid-level networking knowledge and troubleshooting ability.
* Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack.
* Demonstrable troubleshooting methodologies and root cause analysis.
* Excellent communication and time management skills.
Additional Skills & Qualifications
* Experience managing service vendors.
* Ability to move and set up hardware and peripherals around the office.
Why Work Here?
Join a dynamic and growing IT support team where you will have the opportunity to enhance your skills, collaborate globally, and contribute to refining and increasing the efficiency of IT operations.
Work Environment
Work in a collaborative environment within the Dublin Hub Office, engaging with advanced technologies and equipment. Participate in IT Operations scrum teams, ensuring a vibrant and flexible atmosphere that encourages innovation and growth.
Job Type & Location
This is a Contract position based out of Dublin, Ireland.
Location
Dublin, Ireland
Trading as TEKsystems. Allegis Group Limited. Level 1, The Chase, Carmanhall Road, Sandyford, Dublin 18, Ireland. No TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.