Transitions Optical - Procurement Administrator / Customer Support Representative
Date: Apr 12, 2025
Brand: Transitions
Location: Tuam, IE
If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.
About Transitions Optical
Transitions Optical has been pioneering and leading the photochromic industry for more than 25 years. We are part of the EssilorLuxottica Group and we are all about living Seamlessly. That’s what our products enable, whether it’s changing from light to dark without breaking stride. Or the freedom of using a product that’s so perfect for you that you forget you’re even wearing it. It’s what our company does. Whether that’s through innovating in both style and technology, together, seamlessly. Or through marrying the start-up spirit with the heavyweight power of the global leader.
There are people who can see the future. There are people who can build it. And there are people who can do both. We’re looking for the latter.
Job Purpose
As part of the EMEA Logistics team based in Tuam, the role of the Procurement Administrator / Customer Service Representative is to ensure sufficient supply of materials required for activities in the Tuam site while optimising inventories. The role will also support the CS team who receive and manage customer orders through the value chain.
Key Responsibilities
1. Order acknowledgement
2. Creating purchase orders
3. Back order report review
4. Supplier communication, email and follow up
5. Updating reports
6. Weekly KPI file
7. Order Entry Management
8. Communicate with customers at all stages of the order process
9. Link with Customer Supply Chain Manager to ensure orders are within forecast and highlight any potential service issues
Key Requirements
1. Science Qualification an advantage, but not a requirement
2. Customer focus: Act as the voice of the customer within the Transitions organisation
3. Attention to Detail: Accurate & timely order entry management.
4. Communicate and Share Information: Excellent communication and interpersonal skills
5. Build Strong Work Relationships: Relationships with customers, production sites and commercial are critical
6. Plan and Organise: Excellent organisational skills and problem-solving ability
7. Solve Problems: The ability to work well under pressure and to meet targets and deadlines set
8. Problem Prevention: Proactive identification and implementation of process improvements that may affect customer
All employees have a responsibility to contribute to the Group’s sustainability and in doing so ensure that we can continue to fulfil our mission. All business decisions and actions must serve and be in line with the Group’s sustainability goals and mission. An employee must abide by the legal compliance policy in the performing of his/her duties.
Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.
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