Company Description
Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.We're an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:UK & Ireland's premier AWS, Microsoft & Oracle partner3600+ strong, €350/£300m revenue business10+ years as a Great Place to Work in Ireland & UKBest Workplace for Women in the UK & Ireland by GPTWBest Workplace for Wellbeing in the UK by GPTWWe're a core values driven company, we hire people who share our values, and we reward those who display and foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you
Job Description
About the RoleAs a Customer Delivery Director, you'll be the driving force behind delivery performance, customer health, renewals, and expansions for key accounts. Working closely with your Account Director partner, you'll own the complete customer success journey while maintaining commercial discipline and delivery excellence.This partnership will be responsible for delivery excellence and commercial growth, driving sustainable revenue and exceptional customer satisfactionWhat You'll DoLead Customer RelationshipsBuild trusted partnerships with senior customer stakeholdersLead governance including steering committees and performance reviews both internally and directly with the CustomerManage escalations proactively and ensure rapid resolutionDrive customer satisfaction targets and retentionDrive Delivery ExcellenceProvide strategic oversight across all customer engagementsLead multi-disciplinary teams and ensure consistent qualityImplement best practices and drive continuous improvementOwn on-time, on-budget delivery across all projectsOwn Commercial PerformanceManage financial performanceIdentify growth opportunities and drive expansion within accountsSupport contract negotiations, renewals, and change controlCollaborate with Commercial teams to develop new opportunitiesBuild High-Performance TeamsFoster a culture of transparency, accountability, and empowermentPromote employee engagement and professional development
Qualifications
What We're Looking ForExperience of working in a similar role in the Financial Services market, preferably in the Capital Markets domainExceptional leadership and stakeholder management abilitiesStrong executive presence and communication skillsCommercial acumen with a customer-centric mindsetStrategic thinking combined with operational disciplineProven track record growing accounts and achieving high customer satisfactionComfortable working with numbers and financial metricsAbility to thrive in fast-paced, high-accountability environmentsWhat Success Looks LikeHigh customer satisfactionAccount Growth and revenue retentionMeeting and exceeding commercial targetsConsistent on-time, on-budget, excellent deliveryWhy This Role MattersYou'll be instrumental in strengthening our most important customer relationships while driving meaningful growth. This role offers the unique opportunity to shape customer success strategy, lead high-performing teams, and make a direct impact on both customer outcomes and business performance.Reporting to the Chief Customer Success Officer, you'll work at the intersection of delivery, commercial excellence, and customer satisfaction - bringing a growth mindset to everything you do.Ready to lead the future of customer success? Apply now.
Additional Information
Why Version 1?At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.Flexible/remote working, Version 1 is tremendously understanding of life events and people's individual circumstances and offer flexibility to help achieve a healthy work life balance.Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.Reward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform.Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.And many more exciting benefits… drop us a note to find out more.Department: Business Support