Service Desk Analyst – Dublin (Bluebell road)
ICT Services are currently seeking a Service Desk Analyst, working on one of our customer sites in Dublin South.
You will be working for a leading global technology company that offers a complete portfolio of industrial technology products across industries.
We are currently looking to add a Service Desk Agent to our team at ICT Services.
The company employs more than 100 qualified professionals from nine offices and parts hubs to provide IT roll-out and support services throughout Ireland.
ICT Services
collaborates with the biggest and most creative IT manufacturers
and developers globally, offering top-notch IT solutions to some of the most well-known companies in the industry.
This is a full-time, hybrid, long-term role based near Bluebell Road, Dublin.
You will join a friendly, supportive, and easy-going team.
Requirements
Strong Customer Service skills or Communications skills.
Experience with Customer services.
Self-motivated and enthusiastic, with an ability and aptitude to learn, develop and grow with the company.
Responsibilities
Communicate with customers via phone.
Use remote tools or provide desk-side support as needed.
Escalate unresolved issues to the appropriate support or technical teams.
Collaborate effectively within a team environment.
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