Overview
Joining a team of seven Customer Service Representatives and a Team Lead, the customer service agent is a 'people person' who provides a professional and customer-focused skill set.
The customer service agent helps our customers by providing information on our products and services, answering questions, and managing complaints.
Qualifications
At least one year of relevant experience, preferably in a customer service environment
Good communication skills with an excellent telephone manner
Demonstrated working knowledge of Excel and Word
Organized, diplomatic, and a good team player
Proven ability to work to targets and timelines
Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Handling a high volume of calls
Communicating with customers via phone, email, live chat, or face-to-face
Acknowledging and resolving customer complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensuring customer satisfaction and providing professional customer support
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