Job Title: Senior Customer Service AgentInsurance Experience Is RequiredAPA QUALIFICATION IS REQUIREDThe successful candidate will work within the KennCo Insurance customer service department. The role will be dealing directly with customers, answering queries on their policies, renewal queries, mid-term adjustments and any other insurance queries our customers may have. The role provides an opportunity to get experience in the areas of customer service, customer retention and policy administration.Key ResponsibilitiesAbility to work in all sections of personal lines, including Renewals, Processing mid-term adjustments, after sales customer enquiriesBuilding rapport with customersRetaining the existing business and working towards renewal retention targetsEnsuring all data is kept up to date on applied relay systemsDealing with all customer requests in an efficient mannerProviding a high level of customer serviceAbility to process administrative duties with a high level of accuracy and attention to detailSkills & KnowledgeExcellent organisational skills and the ability to prioritise and manage their daily tasksAbility to work on own initiative and as part of a teamAbility to work within a fast-paced environmentApplied system (Relay) knowledge an advantageClear & proficient communication and negotiation skillsBe motivated and have a positive outlookExperience & QualificationsMinimum APA qualifiedBenefitsPerformance bonusPaid exam fees and study leaveInsurance product discountsHybrid workingSports & Social ClubStaff can contribute to a PRSA pension plan