Position Overview
Position: Trust & Safety New Associate
Location: Dublin 18, Ireland
Contract: Full‑time, 40 hours per week, 12‑month FTC (with view to extension)
Work Hours: Flexible to work in a 24/7 environment
Job Description
Accenture’s Trust & Safety team partners with leading platform companies to keep the internet safe. As a Content Moderator, you will analyze and review user content and help improve the quality and safety of online content while gaining hands‑on experience.
Responsibilities
Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust & Safety team
Serve as an advocate for the user community
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development in the role
Engage in conversations around socially sensitive topics with the purpose of keeping our communities safe
Requirements
Strong coping, emotional resilience, and stress‑management skills
Excellent comprehension, communication, and German language skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision‑making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Ability to work well individually and as part of a team
Ability to work differing rotations/shifts and non‑standard work hours
Flexibility in meeting changing business needs in a fast‑paced environment
Commitment to quality, efficiency, and effectiveness
Previous business process outsourcing, customer service, or content moderation experience is a plus
Over 18 years of age
Shift timings/requirements to work weekends and holidays
Night shift requirement: Obligation to complete a night worker health assessment; fit to work night shifts is required, otherwise employment may be terminated
Language proficiency: Required to pass an English language test and a relevant language test for this role
Benefits
Working for an international enterprise company
Great training
Company social events
Opportunities for career progression
EEO Statement
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
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