Customer Service Representative Role
We are seeking a highly skilled customer service representative to join our team in Galway, Ireland.
This position is based in the west of Ireland and offers a unique opportunity to work with customers from diverse backgrounds.
About the Role:
* Provide exceptional customer service through various communication channels including phone, email, and live chat.
* Respond promptly to customer inquiries, resolve issues, and ensure a positive experience.
* Work collaboratively with colleagues to achieve business objectives and provide a seamless customer experience.
* Stay updated on company policies, products, and compliance protocols to ensure accurate information is provided to customers.
Key Responsibilities:
* Handle customer complaints, providing prompt and effective resolutions in accordance with company guidelines.
* Process refunds, exchanges, and adjustments as per company procedures.
* Record customer interactions accurately and escalate complex cases to the appropriate team.
* Assist brand partners with navigating back-office systems and understanding their earnings and orders.
Requirements and Qualifications:
* Native speaker of one or more languages.
* Proficiency in both spoken and written English.
* Strong communication skills and excellent problem-solving abilities.
* Ability to work independently and as part of a team.
Benefits:
* Hybrid working options available, allowing for flexibility and work-life balance.
* Ongoing training and development opportunities to enhance your skills and career prospects.