Job Overview
We are seeking an experienced Operational Supervisor to manage our busy command centre in Naas, Co Kildare. As a key member of our team, you will be responsible for ensuring the highest level of customer service and support.
Main Responsibilities
* Supervise and coordinate the activities of control room staff under shift rotas to ensure quality-assured customer service.
* Monitor remote signalling and CCTV systems using installed equipment, identifying and addressing any issues promptly.
* Respond effectively to alarm systems, dispatching emergency services as needed and maintaining accurate records.
* Conduct regular staff welfare checks and track mobile dispatch operations to optimize efficiency.
* Analyze and edit reports regularly to ensure data accuracy and inform decision-making.
Requirements
* A minimum 5-year work history in a relevant role, demonstrating strong leadership and communication skills.
* Excellent interpersonal, telephone manner, admin, and IT skills, with attention to detail.
* Prior experience in ARC is advantageous, but not essential.
What We Offer
Our organization prioritizes hard work, responsibility, and customer centricity, reflecting in our unique company culture. Our employees embody these values, delivering exceptional security and support services that meet our customers' needs.
About Our Culture
Our culture is built on the principles of every employee: hard work, responsibility, and customer centricity. We strive to deliver high-quality services that exceed expectations.