Service Management Consultant
A key member of our team, you will be responsible for designing, advising, implementing, and improving services either directly with our customers' IT or as part of an Auxilion Managed service engagement.
About the Role
You will possess excellent customer-facing skills to translate business needs into service requirements and drive discussions with senior personnel regarding best practices approaches.
Critical to success in this role is alignment to our ethos:
* Putting the User/Personal Experience at the core of everything we do
* Bringing Value through Insights & Digital thought leadership
* Being Relentless in the pursuit of Better Partnering & co-creating to navigate through changes
Your Responsibilities
You will engage with customers in a consulting capacity to understand and evaluate their IT service challenges.
You will provide insight where required and articulate recommendations for the challenges that will help the customer mature their service management to a target state.
You will collaborate with customers to design/define a roadmap for improvement, including the appropriate structures, process, and technologies to support the target state.
You will work to support customers on the roadmap directly as a trusted advisor and, where appropriate, facilitate access to support and SMEs from the wider auxilion organisation.
Key Skills and Qualifications
We are looking for individuals with:
* An ITIL v4 certificate or equivalent
* A good practical understanding of the interconnectivity of ITIL practices
* A track record for assessing a service baseline and producing recommendations
* Basic knowledge of project management approaches and methodology
* A track record of playing a significant part in a new service delivery setup/onboard
* Familiarity with controls and audit compliance - ISO Managed Services Solutions capabilities
* Experience with ServiceNow and other ITSM tooling
* Experience with a business development cycle Opportunity assessment, Proposal, Effort estimation
Desirable Skills and Qualifications
We are also looking for individuals with:
* 1 to 2 years Consulting experience
* 5+ years in Service Management related roles - Designing, Advising, Implementing and improving services
* 5+ years leadership roles operating in an ITIL aligned IT service Delivery & Operations
We offer:
* A competitive advantage in how we support our clients on their journey
* A passionate team with a shared passion for developing and delivering a structured, sustainable, and scalable IT Service Management Framework for our customers