Job Description Key Responsibilities: Develop and implement integrated sales and marketing strategies across all revenue streams.
Lead and manage Sales, Marketing, Revenue, Reservations, and Events as a unified commercial function.
Drive revenue growth, market share, and profitability through data-driven decision making.
Identify and develop new business opportunities and revenue streams.
Monitor market trends and competitor activity to inform strategic direction.
Lead, coach, and develop high-performing commercial teams aligned to KPIs.
Collaborate with senior leadership to support overall business strategy and operational excellence.
Ensure all systems and processes are optimised to maximise commercial performance.
Champion brand standards, customer experience, and service excellence.
Drive innovation, continuous improvement, and a results-focused culture.
Ensure compliance with legal, health safety, and company policies.
Build partnerships with resort operations, hotel linkage, tour operators, corporate, society, memberships etc where applicable.
Prepare departmental strategies and establish effective goals, measurements and action plans.
Lead the annual budget preparation processes related to the department.
Monitor return on invested capital and time resources.
Develop a strong team through consistent effective leadership, training, operational management and succession planning.
Qualifications Key Requirements: Proven experience in a senior sales and marketing leadership role, ideally within hospitality or a multi-revenue environment.
Strong track record of delivering revenue growth and commercial success.
Expertise in sales strategy, digital marketing, revenue management, and market analysis.
Exceptional leadership and team development capabilities.
Strategic thinker with a hands-on, results-driven approach.
Strong financial acumen and ability to interpret performance data.
Excellent communication and stakeholder management skills.
Innovative mindset with the ability to identify and capitalize on new opportunities.
Good presentation and influencing skills Ability to multi task many projects and initiatives at once at a high level of quality and to tight timelines.
Strong organizational and project management skills with a high attention to detail.
Additional Information Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.
We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Opportunity to grow within your property and across the world with Fairmont and Accor.
Opportunity to join one of the most Iconic Luxury brand in the world Fairmont and work in a truly unique property Carton House.
Strong team focus and team atmosphere.
Meals and uniform are provided.
Free parking.
Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
Training is provided both on-the-job and through organised training