Service Engineer Supervisor- Cork BasedPrimary duties include:Lead, motivate and coordinate a team of trained service engineers to provide quality service to all customers in a timely manner.Manage and support all Technical and Commercial customersOversee all sales, new installations and plant upgrades.Serve as the key liaison to sales and management to ensure consistent customer satisfaction.Provide status and service reports to recommend next steps to managementMaintain service contracts with existing clients and prepare new contracts. Working with our sales department to promote and quote PST products.Plan accordingly for upcoming works and ensure that the service engineers have the required stock.Demonstrate proven time management, people management, interpersonal skills & coordination experienceSet priorities and monitor progress according to established requirements.Proactively introduce any process improvements around the delivery of services.Train and mentor staff and evaluate employee performance. Cultivate, improve, and sustain relationships with customers and ensure customer satisfaction by following-up with customers and field engineers through service completion.Provide technical and functional leadership support and guidance as required.Support with the onboarding of all new team membersCoaching and mentoring the teamChallenge behaviors that do not align with our values or culture.Identify where there are training gaps/needs and implement training plansHold regular reviews with team members and ensure mid-and-end-of-year reviews take place.Lead and motivate the service team, providing guidance and support.Demonstrate strong leadership skills, communication and collaboration abilities, and a drive for results.Ensure adequate stock levels and accountability for stock from all team members.Carry out regular stock takes.Requirements, Skills, and Experience:Technical qualifications or equivalent experience in electrical and instrument fields.Experience with instrumentation equipment, RAMs, HAZOPs, AutoCAD, and CRM systems is desirable.Working experience with calibration software, e.g., Compucal.Working experience with service software, e.g. WorkPalFull, clean driving license.Experience with managing a teams.Empathy and adaptability to different interpersonal styles.Self-motivated and a team player with a customer-focused mindset.Previous experience in a similar role preferred.Good written and verbal communication skills.Proficient in Microsoft Office (Excel, Word & PowerPoint)Experience with Microsoft Dynamics would be a key advantage.Strong people management skillsLeadership, Delivering Feedback and Coaching SkillsStrong Oral and Written Communication SkillsMotivational SkillsJob Type: Full-timeBenefits:Bike to work schemeCompany carCompany eventsCompany pensionEmployee assistance programOn-site parkingSick payWork Location: In person