Job Title
Compliance Manager
Duties and Responsibilities
* Investigate and coordinate assigned regulatory cases across various sectors, including public transportation, commercial bus operations, and passenger rights.
* Conduct nationwide compliance operations, including inspections and the service of legal documents.
Strong organisational, operational, and communication skills are essential for this role. The ability to travel nationwide and develop technical expertise is also required.
Key Responsibilities
1. Coordinate and conduct approved compliance operations nationwide, including multi-agency operations.
2. Prepare inspection schedules and supporting materials, and maintain accurate records of operational activity.
3. Support the preparation and organisation of prosecution documentation, including the issue of fixed payment notices and serving of legal documents.
4. Manage assigned cases relating to public transportation, commercial bus operations, and passenger rights regulation, ensuring timely resolution in accordance with relevant legislation and procedures.
5. Become an authorised person under relevant regulations.
Specialist Industry Knowledge
* Maintain a working knowledge of the transportation industry to inform enhanced operations.
* Stay up-to-date with industry trends, emerging technologies, and best practices.
* Monitor dispatch operators, booking service providers, tour operators, and related entities to ensure compliance with licensing and regulatory obligations.
Project and Process Management
* Participate in cross-functional projects aimed at improving regulatory oversight, customer experience, or operational efficiency.
* Apply project management skills to support the timely delivery of initiatives within budget and scope.
* Draft and maintain standard operating procedures (SOPs) to ensure consistency and legal compliance across regulatory activities.
Governance and Reporting
* Ensure detailed and accurate record-keeping in line with internal protocols and legal requirements.
* Prepare and submit regular and ad-hoc reports to the management team as required.
Training, Development and Stakeholder Engagement
* Develop and deliver internal training materials and programmes.
* Attend training and maintain up-to-date technical knowledge across regulated sectors.
* Engage in cross-divisional activities and maintain effective working relationships with internal and external stakeholders.
Supervision
* Oversee the work of staff, providing guidance and support to ensure effective performance and delivery of objectives.