This range is provided by Morgan McKinley. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
IT Support Specialist - 36 month contract
Location: Dublin West
Hybrid: 4 days onsite per week, 1 day from home
Responsibilities
* Be the face of IT for employees, handling technical support requests through email, phone and in person.
* Manage and resolve a wide range of IT issues, from basic hardware and software problems to complex system issues.
* Actively manage service level agreements (SLAs), ensuring timely responses and resolutions for all incidents and service requests.
* Collaborate with other IT teams and external service providers to resolve complex issues and problems.
* Perform essential IT tasks like user onboarding and offboarding, asset management, and system maintenance.
* Handle user access and identity management, ensuring security protocols are followed and audit requirements are met.
* Maintain and update our asset and configuration management databases (CMDB) in line with company policy.
* Oversee the entire lifecycle of IT assets, from procurement and deployment to retirement and data wiping.
* Ensure our asset inventory is accurate and regularly updated.
Requirements
* Minimum 2 years of experience in a similar IT service desk or support role.
* Experience with SLA management and a strong understanding of ITIL principles.
* Excellent working knowledge of Microsoft Windows 10 and Office 365 (including Teams, SharePoint, and Exchange Online).
* Experience with Active Directory administration.
* Strong technical skills in troubleshooting hardware (laptops, printers, mobile devices) and software issues.
* Outstanding communication skills, with the ability to clearly explain technical information to non-technical users.
Nice to Have
* An IT-related qualification (e.g., MCSA, A+, N+, MTA, or an IT diploma/degree).
* ITIL or MCP certification would be a significant advantage.
* Familiarity with ITSM tools.
* Experience working in a fast-paced, dynamic environment.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology
Industries
* Computer and Network Security
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