As a Senior Service Advisor you will be responsible for providing excellent customer service and managing the service and maintenance needs of our customers.
You will act as a liaison between our customers and the service department to ensure a smooth and efficient service process.
Key Responsibilities: Customer Interaction: Greet and assist customers, understand their service needs, and provide recommendations based on the manufacturer's guidelines and the vehicle's condition.
Service Recommendations: Communicate vehicle issues and service recommendations to customers, including required repairs, preventive maintenance, and suggested services.
Service Scheduling: Schedule service appointments and manage loan vehicles, if necessary, to accommodate customer needs and dealership capacity.
Service Estimates: Provide customers with accurate and transparent cost estimates for service and repairs, including parts, labour, and potential additional charges.
Vehicle Inspection: Conduct vehicle inspections and document the condition of the customer's vehicle.
Share findings with customers and prioritize necessary repairs and maintenance.
Communication: Keep customers informed of the progress of their service or repair work, including any unexpected delays or additional repairs required.
Parts Ordering: Order necessary parts and materials to ensure timely completion of service or repair jobs.
Quality Assurance: Ensure that all service and repair work is performed to Volkswagen's quality and safety standards.
Billing and Invoicing: Prepare and explain invoices to customers, collecting payments, and handling any warranty claims or issues.
Customer Satisfaction: Ensure a high level of customer satisfaction by addressing any concerns or complaints promptly and professionally.
Documentation: Maintain accurate and organised service records, including customer information, vehicle details, service history, and repair orders.
Qualifications: Previous experience the automotive service advisory role is necessary.
Knowledge of Multi Brand vehicles and their maintenance requirements is a significant advantage.
Strong communication and interpersonal skills.
Proficiency with computer software and service management systems.
Ability to work in a fast-paced, team-oriented environment.
Excellent problem-solving and organisational skills.
Must possess a Full valid driver's license.
Skills: Aftersales Motor vehicle Customer Service