**Store Leadership Role:**
The Assistant Store Manager position plays a vital part in the store leadership team, impacting team member and guest experience daily.
This role involves leading and coaching team members, holding them accountable for results, and ensuring an outstanding guest experience in the store. Responsibilities also include managing administrative and operations-focused activities, such as floor management and scheduling.
**Key Responsibilities:**
* Develop and maintain a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
* Support the Store Manager in building a diverse team with various experiences, backgrounds, and skillsets to drive store operations.
* Support ongoing learning and development of team members through direct feedback, coaching, mentoring, and career path guidance, addressing performance concerns.
* Engage in career discussions to support team understanding of how working at the company contributes to their career and personal growth.
* Provide team member recognition, gap assessment, and overall performance documentation to support career and personal growth.
* Collaborate with the Store Manager to plan and prepare team member schedules according to labor requirements, availability, and budget considerations.
* Establish supportive and productive relationships with all team members, focusing on personal and professional development.
* Collaborate with team members to ensure an optimal guest experience that values guests' time and supports store operations.
**Guest Experience:** Ensure a great guest experience by assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs.
**Operations Management:** Implement the Store Manager's vision for the store and cascade it to team members. Partner with the Store Manager to review business data and metrics to inform planning processes.
**Leadership:** Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
**People Management:** Team lead role indirectly responsible for a subset of store employees during shifts or as delegated by the Store Manager.
**Requirements:
* Must be legally authorized to work in the country where the store is located.
* Must be 18 years old or older.
* Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only).
* Must have the ability to travel to assigned stores.
**Availability and Willingness Requirements:
* Willing to work flexible schedules, including evenings, weekends, and holidays.
* Willing to work as part of a team and complete work independently.
* Willing to move through stores for most of a shift to help guests and accomplish work.
* Willing to lift boxes weighing up to 30 lbs.
* Willing to work in an environment with bright lights and loud music.
**Preferred Qualifications:
* Work experience in leadership or people management.
* Job Assets: Education – High school diploma, GED, or equivalent; Experience – 1 year retail or sales specific management experience.