About the Company
Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks.
We have the technology, and now we are looking to expand our talent Come and talk to us about joining a market leader and a diverse team of passionate people who win as one, ensuring a customer-first approach is core to everything we do and never giving up on reversing the adversary advantage.
We are only considering candidates located in Ireland.
You'll be part of our Global Technical Support group
The technical support organization is a global team obsessed with providing excellent support to Cybereason valued customers, as well as partners and internal stakeholders. Our services include acting as the technical focal point for customers, investigating and analysing complex technical scenarios and providing innovative solutions for our customers' needs.
In this position you will:
* Handle incoming support cases and calls of existing and new customers under defined SLA's.
* Find creative, out of the box solutions to unique problems.
* Collaborate with Product, DevOps and R&D teams to investigate and solve technical product issues.
* Work closely with the company's Customer success and Sales teams, as well as our global customers across multiple territories and regions.
* Maintain a list of known issues, workarounds, and planned fixes in order to contribute to our ever growing knowledge base.
We are looking for:
Must have:
* Minimum 5+ years experience of Support with at least 1-2 years of support experience at a senior level working on a wide range of security products.
* Hands-on experience with Linux.
* Hands-on experience with troubleshooting on Windows environments (client and server).
* Hands-on experience with Network and/or Endpoint Security Products.
* Thorough understanding of network protocols and technologies (TCP/IP, HTTP, Proxies and Load Balancers).
* Hands-on experience with Virtualization technologies such as VMWare and Hyper-V.
* Strong troubleshooting and problem solving skills - must have technical understanding and troubleshooting experience in Security Products and Linux or Windows environments.
* Strong English communications skills - written and verbal.
* Team Player with collaborative work style - A Must
* Naturally curious and excited to learn new technologies.
* Service oriented approach with strong client-focused skills, able to process and explain technical information at various levels.
Nice to have:
* 4 years+ relevant work experience in the XDR/SIEM security domain.
* Working knowledge of big data platforms such as Google Chronicle, Elasticsearch, or Splunk.
* Proven experience with Bash and Python.
* Experience with databases.
* Windows troubleshooting tools & skills.
* Experience with Apache, Tomcat or Java.
* Experience with AWS/GCP.
* Experience with Jenkins, Ansible and Puppet.
* Practical knowledge and hands-on experience in Offensive Security.
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