OpenJaw Technologies is a leading online technology partner of the world’s biggest travel brands, with a customer portfolio that boasts Southwest Airlines, British Airways, Cathay Pacific, and Four Seasons (to name just a few).
We are seeking a highly skilled Senior Site Reliability Engineer to ensure the reliability, security, and scalability of our SaaS platform hosted on AWS. You will be a key player in maintaining 24/7 uptime, optimizing cloud infrastructure, automating deployments, and troubleshooting complex issues. This role requires deep AWS expertise, strong DevOps practices, and collaboration with DevOps, Support, and Engineering teams. This is a permanent, full-time role in an ambitious and dynamic company.
Key Responsibilites
* Cloud Infrastructure & Operations
o Manage and monitor AWS services (EC2, ECS/EKS, RDS, Lambda, S3, CloudFront, VPC, I IAM, etc.).
o Ensure high availability, performance, and cost efficiency of cloud resources.
o Implement Infrastructure as Code (IaC) using Terraform, CloudFormation, or CDK.
o Automate deployments using CI/CD pipelines (GitHub Actions, Jenkins, AWS CodePipeline).
o Configure and optimize monitoring & alerting (CloudWatch, Datadog, Prometheus, OpenSearch).
* Security & Compliance
o Enforce cloud security best practices (IAM policies, encryption, WAF, security groups).
o Conduct vulnerability assessments and collaborate on SOC2/ISO 27001 compliance.
o Troubleshoot network issues (VPN, VPC peering, NACLs, Route53).
* Incident Management & Support
o Lead incident response for production outages and perform root cause analysis (RCA).
o Work with Customer Support to resolve escalated technical issues.
o Maintain runbooks, disaster recovery (DR), and backup strategies.
* Collaboration & Optimization
o Partner with DevOps and Engineering to improve scalability and reliability.
o Mentor junior engineers and document best practices.
o Continuously optimize cost, performance, and automation.
Required Skills & Experience
* 5+ years of hands-on AWS cloud operations/engineering experience.
* Strong expertise in Linux/Windows administration, networking, and scripting (Bash, Python).
* Proficient in containerization (Docker, Kubernetes/EKS) and serverless (Lambda).
* Experience with IaC (Terraform preferred), CI/CD, and configuration management (Ansible).
* Knowledge of monitoring, logging, and APM tools (CloudWatch, ELK, OpenSearch, Datadog).
* Understanding of security best practices (CIS benchmarks, penetration testing).
* AWS Certifications (e.g., AWS Certified SysOps Administrator, Solutions Architect, DevOps Engineer) are a plus.
Soft Skills
* Strong problem-solving and troubleshooting skills.
* Ability to work in a fast-paced, 24/7 SaaS environment.
* Excellent communication for cross-team collaboration.
Nice to have
* Experience in travel tech or B2B SaaS.
* Knowledge of multi-region architectures.
* Familiarity with ITIL processes (change management, incident management).
If you wish to be considered for this position, please submit your CV to recruitment@openjawtech.com
OpenJaw Technologies is an equal opportunities employer. No agency calls please.
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