IT Service Design Introduction Manager (Contract) Are you ready to take your IT Service Design expertise to the next level?
Our client, a leader in the Finance Specialist Markets, is seeking a dynamic IT Service Design Introduction Manager to join their team on a temporary basis!
If you're passionate about creating seamless service transitions and ensuring operational excellence, we want to hear from you!
Key Responsibilities: - Support the creation and execution of Service Design Packages (SDPs) for new or changed services.
Validate all service components pre go-live, including SLAs, OLAs, and monitoring processes.
- Ensure service readiness for various projects while maintaining traceability to regulatory and audit requirements.
- Contribute to documenting and rolling out the Service Design & Introduction process, helping to standardise templates and workflows.
- Collaborate with Technology, Risk, Compliance, and Business stakeholders to support service readiness and participate in governance forums.
- Coordinate support documentation development and ensure effective monitoring and reporting align with organisational expectations.
What You Bring: - Proven experience in IT Service Design and Transition within financial services.
- Familiarity with ITIL v4 and service management tools like ServiceNow.
- Strong documentation and process design skills, coupled with effective communication abilities.
- Preferred qualifications include ITIL v4 certification, project management certification, and proficiency in Visio & SharePoint.
Why Join Us?
Engage in a vibrant and collaborative environment.
Contribute to exciting projects that drive operational resilience and service continuity.
Be part of a team that values continuous improvement and innovation.
If you're ready to make a meaningful impact and thrive in a fast-paced finance environment, apply now!
Let's elevate service design together!
Adecco is a disability-confident employer.
It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.
Adecco is committed to building a supportive environment for you to explore the next steps in your career.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco Ireland is acting as an Employment Business in relation to this vacancy.
Skills: ITIL v4 Stakeholder Engagement & Communication IT Service Design & Transition Expertise Benefits: Work From Home