Overview
Designation: Deputy Store Manager - Dublin Area at Marks and Spencer. Location: Dublin Area, Ireland.
Responsibilities
* Delivery of the retail plan across all areas of the store including commercial, operations, people, visual and customer
* Drive improved KPI performance and deliver operational efficiency
* Setting the strategic direction for the store aligned to the retail priorities
* Ensuring the teams within the store are clear on their part to play and holding all line managers to account
* Take full accountability for all line management and associated people activity of managers within the store
* Support the store to trade safely and legally, protecting customers, colleagues and the M&S brand
* Accountable for the delivery of an inspirational, improved and consistent visual customer journey in-store which inspires our customers to shop and buy more often
Key Accountabilities
* Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store
* Deliver and embed the business transformation plan and change initiatives through the store team
* Create the right culture, role modelling new digital ways of working and leadership behaviours
* Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear on the part they play
* Ensuring the leadership within the store are building the digital capability of their teams to sell through all channels
* Building a diverse and talented team which supports the growth of the wider Region and business
* Represents the store voice and takes ownership for action to deliver improvement across the store
* Uses data and insight to enhance the customer experience, to improve the operation, and drive results
* Support the delivery of Plan A
* Regularly reviews individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required
* Ensuring all line management and people activities are delivered in accordance with company process and policy
* Ensure there is an active listening strategy in place across the store, so that the colleague voice is heard
* Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store
* Maintain a safe and legal store environment
* Accountable leader for all elements of VM delivery across all launches, events and campaigns
Key Leadership Capabilities
* Successfully embeds change for lasting commercial impact and results
* Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
* Holds themselves and their teams accountable for delivering objectives and business targets
* Proactively seeks input from customers and colleagues to uncover new business opportunities
* Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes
* Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
* Uses customer feedback and market trends to guide teams work
* Helps teams understand information and business messages by actively seeking out opinions and asking questions
* Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
* Seeks the best solution for M&S by proactively collaborating with colleagues from across the business
Technical Skills/Experience
* Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s across the store
* Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems
* Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit
* Current working knowledge of all VM principles
* Good level of digital capability and a comprehensive understanding of systems and ability to exploit them
* Strong knowledge of the legal requirements and accountabilities across the store
* Knowledge of our people policies and of driving and managing performance within a team
* The ability to have difficult conversations with effective resolutions with both colleagues and line managers
* Great communicator and active listener who will inspire, share their knowledge and best practices with others
* Proven ability to plan and review across weekly, monthly and quarterly timeframes
* Proven ability to consistently deliver under pressure demonstrating high levels of resilience
* Ability to build and maintain relationships with key stakeholders across all levels of the business
* Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* Wider Store Managers
* Regional Leadership
* Support Centre
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail
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