Who we are
At Origina, we areon a mission to change the software world.
We arethe leading global independent software maintenance vendor for IBM, HCL, and VMware that Gartner consistently recognises as a forward-thinking alternative to traditional software mega vendors.
At Origina, our values of Trust, Fairness, Relationships, and Opportunities are the pillars of our competitive strength and the foundation of our culture. These principles reflect our beliefs about what is most important and guide us on our exciting and unwavering high-growth journey.
We believe in freedom of choice in the world of software and are a leader in the Right to Repair movement, both in the U.S and in Europe. As strategic partners, we help our customers protect the security and stability of their software, extend its longevity and lifecycle, and enhance its performance and functionality.
At Origina, we are proud of our unique and engaging culture. For two years running, we have been certified and recognised as aGreat Place to Work for both our home office in Dublin and in our American headquarters in Plano, Texas. We have also been namedas one of Ireland's best small workplaces and best workplaces in tech.
Visit origina.com to learn more.
The Role
The Customer Account Manager (CAM) will be responsible for managing a portfolio of customer accounts across designated territories, driving account expansion, growth, and customer retention. This role focuses on leveraging commercial acumen to maximise Origina's Net Recurring Revenue (NRR) through strategic account management, upselling, and proactive customer engagement.
The Customer Account Manager is a critical member of the Origina GTM strategy and serves as a trusted advisor to customers, fostering value-driven relationships that align with their business goals. The CAM works closely with the Territory Manager, Pre-Sales Specialist, and Channel Managers to drive customer-related growth as a selling unit.
What You'll Do
1. Strategic Account Management
o Manage and grow a portfolio of customer accounts in your assigned territory.
o Develop and execute tailored account plans to achieve revenue growth targets.
o Strengthen customer confidence by clearly articulating the unique value of Origina's Service Proposition.
2. Customer Growth and Retention
o Identify and pursue upselling and cross-selling opportunities to expand customer engagement.
o Lead customer retention activities, ensuring alignment with customer needs and maximizing renewal value.
o Conduct Customer Satisfaction Reviews and analyse feedback to drive continuous improvement.
3. Commercial Excellence
o Collaborate with the Territory Manager and Leadership on account planning and strategies.
o Proactively respond to customer projects and opportunities, supporting Origina's goals of delivering measurable value.
o Maintain clear communication with customers to identify growth opportunities and ensure their success with Origina's solutions.
4. Customer Advocacy & Service Delivery
o Act as the internal advocate for the customer, ensuring cross-departmental alignment to deliver exceptional service.
o Serve as the escalation point for high-priority incidents, ensuring swift and effective resolution.
o Implement and manage Service Improvement Plans (SIPs) with a strong commercial mindset.
o Monitor and manage service delivery performance, ensuring alignment with SLAs and customer needs.
o Serve as the primary contact for operational inquiries related to service delivery.
About you
* Commercial Savvy: Strong ability to identify and execute opportunities for revenue growth within key accounts.
* Relationship Management: Proven ability to build and maintain value-driven relationships with diverse stakeholders in assigned accounts and in the Origina eco-system.
* Strategic Thinking: Expertise in developing and executing account plans that align with both customer and business goals.
* Adaptability: Proficient in navigating a fast-paced, evolving business environment.
* Analytical Capability: Skilled in interpreting account data to drive actionable strategies.
* Minimum of 3+ years in a Customer Success, Account Management, or similar role.
* Proven track record of achieving and exceeding sales or retention targets.
* Experience in SaaS, IT services, or software solutions preferred.
* Bachelor’s degree in business, marketing, or a related field.
What we offer
* Competitive compensation that rewards achievement
* Hybrid, flexible working model
* Family Health, Dental & Vision Insurance from day 1
* Life insurance & Income Protection
* 23 days Annual Leave plus 2 company days with additional days earned based on your tenure
* Generous Maternity & Paternity leave policies
* 6% Pension match
* €200 annual wellness benefits
* €1,000 professional development benefit
* Flexibility of working remotely from anywhere for up to 4 weeks per year
* A dedicated Volunteer Day to give back to your community and support meaningful causes
* Employee Assistance Programme
* An inclusive environment with regular events organised by Engagement, and Diversity Committees
Don't worry if you don't meet ALL the requirements, if you feel you would be a great fit for this role, we would love to hear from you! At Origina, the most important ingredient for us is our culture fit and recognising those that want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities.
Origina is an equal opportunity employer, and we’re proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Origina may collect your personal data for recruiting, global organisation planning, and related purposes. Origina's Candidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Origina’s use of your personal information.
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