Your new company
One of Ireland's largest financial companies nationwide, with over 200 locations nationwide, which provides a diverse range of services including banking, financial and related services, is currently seeking a Welcome Banking Branch Advisor to work within a busy branch located in Kilkenny City
Your new role
This is an ideal role for an individual who would like to take the first step towards building a career in Retail Banking. You will be responsible for ensuring that every customer's experience in the branch is as streamlined and efficient as possible. Your new role will be centred on getting customers engaged with using the self-service machines in branch, helping them understand and use the machines as well as dealing with any queries or issues as they arise. See below the duties outlined:
1. Greet all customers who enter the branch
2. Processing payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.
3. Help customers to set up and maintain accounts
4. Deal with calls, emails, and face-to-face enquiries
5. Promote financial products and services to customers.
6. Guide customers to the correct colleague in regard to their financial queries.
7. Help customers with the use of IT systems to update account details
8. General administration tasks
What you'll need to succeed
You will need to have excellent customer service skills with previous experience within a busy customer-facing environment. You will be a strong team player who understands the importance of working effectively with others. An interest in the Banking Industry is essential.
What you'll get in return
Excellent on the job and learning opportunities. You will be joining a diverse and inclusive company whose customers and employees are at the forefront of everything they do. You will receive a very competitive hourly rate with an annual holiday accrual.