This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as
Assistant Night Manager.
Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.
Management responsibilities
* To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
* To deliver excellent care to our guests
* To carry out departmental audits to ensure LHQA is achieved by all team members.
* To ensure that the Hotel's Vision & Mission statement is communicated to the team
* To ensure that areas of responsibility are clean and well maintained.
* To ensure that the ambience in departments (lights, music and temperature) are controlled.
* To report defective materials and equipment to the appropriate departments.
* Ensure that all new initiatives are implemented in the agreed time frame.
* To attend meetings as required.
* To ensure that night porter/cleaners have successfully completed their daily tasks.
* To ensure that the team members are trained in any new tasks.
* To ensure there is always management presence in all departments.
* To ensure a consistently high level of security is well maintained throughout the Hotel.
* To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
* To ensure departmental sales are achieved in line with the hotel budget
* To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
* To provide support where necessary in other areas of the Hotel.
* To deputise for the Night Manager in their absence and take responsibility of the operation of the hotel during night.
* To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.
* To complete Full Night Audit efficiently.
* To reconcile the cash on daily basis for the whole departments.
* To conduct daily briefings for the morning shift.
* To direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
* To occasionally assist guests with their luggage, be a point of contact for our guests, valet park guests' cars and other responsibilities to ensure all requirements are met during our guests stay.
* To prepare, print and distribute reports to all departments.
* To be aware and able to enforce all fire-life-safety procedures.
* To remain current in all updates with regards to new procedures and training.
* To report any suspicious persons, activities and/or hazardous conditions to the Security department and the Front Office Manager.
* To ensure to always maintain Hotel property and guest safety.
* To carry out tasks as acting Night Manager in absence of Night Manager.
People
* To appraise all team members in accordance with the agreed appraisal procedure.
* To ensure that all team members comply with the employee handbook.
* To ensure departmental daily briefings are carried out at relevant times.
* To chair monthly departmental meetings and ensure team members attend General Team Meetings and ECCM when required.
* To ensure that all team members adhere to the hotel's grooming procedures.
* To assist in training all team members for them to have a full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards quality are delivered consistently to our guests.
Fire, Health & Safety
* To have a full understanding of Fire and Emergency procedures.
* To have a full understanding of Health & Safety regulations and carry out risk assessment's in own department.
* To ensure that the hotel is compliant with all Food Safety regulations.
* To ensure all accidents and incidents are investigated and reported in accordance with the hotel's accident/ incident reporting procedure.
* To support the hotel's Environmental policy by complying with waste management and monitory energy efficiency.
Requirements:
* Previous night management experience is preferred.
* Fluency in English.
* Knowledge and experience of luxury environment.
* Previous significant guest service experience preferred.
* Strong communication skills.
* Analytic mindset.
* Attention to details.
References:
All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be:
* A corporate email and/or phone number or
* A letter in a headed paper signed by the manager / HR.
What do we have to offer you:
* Competitive Salary
* Career Progression
* Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
* Unlimited access to eLearning platform & development opportunities
* Increased holiday entitlement for long-service employees
* Meals whilst on duty in our employee restaurant
* Employee Recognition Awards
* Employee Assistance Program - mental health and well-being support
* Complimentary provision and laundry of uniforms
* Discounts in our Spa, restaurant and bar for you and your loved ones