Digital Support Manager (Maternity Cover)
We currently have an exciting opportunity for a Digital Support Manager (Maternity Cover) within the Marketing Team.
The Digital Support Manager plays a critical role in supporting and maintaining the organisation’s digital ecosystem, with a dual focus on CRM (Salesforce) and the e-commerce platform (SAP Hybris). This role combines operational system management, user support, and digital project coordination. The successful candidate will act as a key point of contact for internal stakeholders and customers, ensuring the smooth day-to-day running, optimisation, and continuous improvement of digital platforms.
Responsibilities
Typically, the Digital Support Manager will:
Manage multiple digital workstreams with minimal supervision
Support cross-functional teams and stakeholders
Drive platform performance, user adoption, and digital best practices
Report to the Marketing & Digital Director
Key Responsibilities
Create, update, and deactivate user accounts
Manage roles, profiles, and permissions
Handle password resets and 2FA support
Add and amend fields, objects, and configurations
Build and maintain custom reports and dashboards
Troubleshoot system issues and resolve user queries
Provide user training and ongoing support
Support data management, integrity, and governance
SAP Hybris (E-commerce Platform)
Day-to-day order management and portal support
Creation and management of Hybris users
Maintain and update customer records and product data
Manage customer product lists and contract line updates
Support onboarding of new customers to digital platformsImprove first-time order success rates across digital channels
Identify and resolve system issues proactively
Customer & Operational Support
Provide high-quality customer support (non-IT queries)
Liaise with internal departments to resolve issues promptly
Ensure a seamless customer experience across digital platforms
Data, Reporting & Insights
Analyse digital performance and user behaviour
Generate reports and insights to support decision-making
Ensure data accuracy and consistency across systems
Use analytics to identify improvement opportunities
Leadership, Initiative & Team Contribution
Demonstrate initiative and problem‑solving capability
Work independently while collaborating effectively with teams
Adapt to changing priorities and project requirements
Contribute to a positive, inclusive team culture
Support continuous improvement of digital capabilities
Skills & Experience – Essential
4–6 years’ experience in digital support, CRM, or e‑commerce roles
Strong working knowledge of Salesforce (Admin level)
Experience with SAP Hybris or similar e‑commerce platforms
Proficiency in Excel (Pivot Tables, Lookups, Formulas, Charts)
Strong organisational and project management skills
Excellent communication skills (written and verbal)
Strong attention to detail and problem‑solving ability
Experience managing data and digital systems
Experience in customer onboarding and account management
Product or industry knowledge
Customer‑focused with strong service awareness
Analytical mindset with confidence in data interpretation
Proactive and solutions‑oriented
Strong interpersonal and collaboration skills
Ability to manage multiple priorities effectively
Innovative thinker with a continuous improvement mindset
Equal Opportunity Statement
Bunzl Ireland is an equal opportunity employer. We are committed to creating and maintaining a diverse and inclusive workplace where all employees are treated with respect and dignity.
If you require reasonable accommodation during the recruitment process, please let us know at marta.garbicz@bunzl.ie.
#J-18808-Ljbffr