About The Role
Operations Administrator - Swords, Co Dublin
Salary: €30,000
To provide a multi-disciplined general maintenance service as part of the Interact Operations Team primarily focusing on planned, preventative, reactive maintenance and quoted works across our client base. We are looking for a Facilities Co-Ordinator/Administrator with a strong work ethic and a desire to work in a team environment.
Key Responsibilities
* Working in conjunction with and reporting to the Helpdesk Manager/relevant Manager as applicable
* First point of Contact Support to client enquiries, to respond to and resolve customer requests through telephone calls and email requests as per agreed SLA.
* Liaise with our skilled team of tradesmen and subcontractors in order to respond to and resolve client requests, while providing feedback to all at key stages.
* Initiate, follow up and ensure completion of quotations (i.e raise purchase orders, place orders for required consumables and services, schedule works ensure report is uploaded by vendor) while keeping client updated during the process.
* Track the various quoted works costs and labour to ensure delivery of Commercially Profitable quoted works in a timely manner.
* Provide back-up cover to the team as applicable (support during busy periods, holiday/absence coverage of other Admin);
* Client/Contractor Invoicing queries support.
* Manage operations processes on internal software platforms/dedicated operational reporting files and internal/client CAFM systems.
Essential Criteria
* Excellent communication skills and proficient use of MS Office applications (Word/excel/Outlook in particular)
* Dependable and flexible, able to work independently as well as part of a team.
* Ability to handle multiple requests whilst retaining high standards and attention to detail.
* Ability to accurately complete tasks and responsibilities in a timely manner, being able to prioritise tasks without impacting key services and client Service levels during busy periods.
* Demonstrate a high level of initiative and proactivity.
* Responsiveness to Client Requests/Service issues.
* Previous experience in an FM/Services environment preferable although relevant equivalent experience to be considered.
All applications will be treated in the strictest confidence
Interact is an equal opportunities employer
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.