Full-time Clerical Officer - UPMC Sports Surgery Clinic, Dublin
Location: UPMC Sports Medicine, Santry, Dublin
Job type: Full-time Contract of Employment
Primary Duties and Responsibilities:
Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode.
Ensures that the patient is properly identified and that all records including medical record and computer record match, and are verified as correct by the patient.
Ensures all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving the Department.
Ensures that all excess payments and regular payments are deducted as necessary.
Reconciles patient payments as requested.
Rotates across department as required.
Verifies patient's insurance details as required.
Schedules and coordinates appointments ensuring no duplicate records are created.
Completes MRI requests ensuring all necessary fields are completed including insurance details.
Answers the telephone professionally and according to policy.
Provides administrative support to physician and physiotherapy colleagues as required.
Provides a welcoming work environment for all new colleagues and assists with their training and orientation as required.
Supports the retention of staff by contributing to the creation of a healthy work environment that supports teamwork.
Treats colleagues, patients/families/visitors with dignity and respect at all times.
Demonstrates behaviours consistent with the clinic values, policies and procedures and forges good working relationships with administrative and clinical colleagues.
Ensures a quality service for patients and families by being flexible with assignments and in providing staff coverage.
Actively participates in all quality initiatives.
Consistently conducts self-audits of own work and shares 'good catches' with colleagues.
Ensures incidents and near misses involving patients and staff are documented and reported in clinic reporting system.
Welcomes change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness.
Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families.
Communicates effectively and efficiently with patients, families and colleagues.
Addresses patient/family concerns/complaints immediately and seeks assistance as necessary.
Contributes to team meetings and offers solutions to problems as they arise.
Reads all team communication and newsletters and keeps up to date with e-mails.
Embraces change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness.
Attends mandatory in-service training and completes required e-learning (e.g. SSC Induction, Manual Handling, Fire Lecture, Hand Hygiene) and takes personal responsibility to ensure mandatory education is completed and up to date.
Participates in other training programmes as required.
Participates in any clinic committees, programmes and initiatives as requested.
Abides by the clinic mission and values at all times and always acts as an ambassador for the clinic.
Follows all clinic policies and procedures.
Any other duties as assigned.
Qualifications & Experience:
Educated to Leaving Certificate Level or equivalent.
Accurate data entry and keyboard skills.
Previous experience of working within an acute/clinical setting desirable.
Self-directed and an ability to work independently.
Diplomatic and tactful with the ability to build and maintain relationships.
A team player with an open and flexible attitude.
Excellent communication skills – written and verbal.
Proficient in the use of Microsoft Office suite.
Open to change and able to adapt to an ever-changing work environment.
Ability to identify potential difficulties and formulate solutions.
Be of good character.
Fluency in written and spoken English.
Equal Opportunity Statement
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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