Client Consultant - SME Retention
AXA Global Healthcare has an exciting opportunity for a Client Relationship Account Manager. In this role you will drive the retention of SME International Business through an assigned portfolio of Intermediaries and Group Secretaries, building relationships, retaining business, and helping to generate new sales.
Working Hours & Shift Pattern
Full time, 37.5 hours a week, working Monday to Friday 9am - 5pm.
What You'll Be Doing
* Manage renewals ensuring groups are contacted before renewal, identifying opportunities to cross‑sell/upsell and providing all information to ensure retention.
* Portfolio management and intermediary relationship management: Encourage further growth of broker book.
* Keep abreast of developments to team processes, international products, protocols, and competitor information and ensure the relevant information is cascaded throughout the broker channel and their feedback is shared with the appropriate departments to drive product and service developments.
* Collaborate pro‑actively with internal teams, including Marketing, Global Client Services, Commercial and Underwriting etc. to ensure that the customer journey is streamlined, and we act as "one business".
* Contribute to the preparation of the team's monthly report by recording latest wins, conversion rates, status of outstanding quotes and progress against target and regional insights and opportunity recognition through Salesforce.
* Keep abreast of developments to both international product offerings (e.g. benefit revisions, rule changes) and new protocols (e.g. eligibility).
* Support team members in periods of absence and areas as and when the business needs require.
* Handle every broker by telephone, email or in writing according to CBI (Central Bank of Ireland) guidelines.
Qualifications
* Proven fluency in both written and verbal English communication skills (Essential).
* Minimum of 2 years of relevant professional experience (Essential).
* Exceptional customer service skills, including effective questioning and active listening, complemented by excellent verbal and written communication abilities (Essential).
* Demonstrated ability to influence and negotiate effectively (Essential).
* Comprehensive understanding of Private Medical Insurance is highly desirable.
* Results‑orientated with a strong focus on achieving targets.
* Energetic, motivated and focused with a proactive attitude.
* Strong relationship‑building skills, particularly with internal teams.
* Experience in a fast‑paced, customer‑centric environment.
* As a precondition of employment for this role, you must be eligible and authorized to work in Ireland full‑time and travel to the UK for training purposes.
Application Requirements
* CV
* Cover Letter – minimum 300 words letting us know why you are the right fit for this role.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we can manage interest effectively. If you are interested in joining us at AXA, please apply now.
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