Service Desk Engineer - Level 2
Upto £35k per year
Dublin - Hybrid
A Dublin-based IT solutions company specializing in Cyber-Security and Cloud Services is seeking a Service Desk Engineer to fulfil IT support requirements. The company offers top-notch IT services to small and medium-sized businesses, focusing on great technical support and customer service.
This is a PERMANENT role where you'll work in an MS365 environment, supporting clients and collaborating with our Service Delivery team.
Responsibilities
1. Resolve 2nd-line issues across servers, networks, desktops, and cloud systems.
2. Manage and maintain Windows Server, M365, Intune, and virtualisation platforms.
3. Troubleshoot configuration, compliance, and connectivity problems.
4. Support LAN/WAN, Wi-Fi, and firewall operations, escalating when needed.
5. Mentor 1st-line engineers and assist with projects and major incidents.
Skills/Qualifications Required
6. 3+ years of IT support experience, ideally in an MSP or multi-client setup.
7. Skilled in Windows Server, Microsoft 365, Azure, Intune, networking, and backups.
8. Hands-on with modern security and monitoring tools (RMM, AV/Malware, ticketing systems).
9. Microsoft or CompTIA certifications preferred.
10. Holds a full, clean driving licence for occasional on-site support.
If you're keen on improving your skills in public cloud platforms, this opportunity is perfect for you. You can contact me at +44 7478 216672.
P.S: Company cannot provide visa sponsorship, so only candidates residing in Ireland and with the existing right to work will be considered for the role