With a global footprint spanning six countries, Dovida delivers nine million hours of care each year.
In Ireland, our network of 25 offices and 350 key staff members manage 4,000 professional caregivers who support, uplift, and empower 7,000 clients across cities, towns, and villages.
Dovida’s ‘Circle of Care’ philosophy ensures it fulfills its promise: Your Life, Your Way.
Who we’re looking for
As a Scheduling Coordinator, you should possess the following skills and experience:
* Excellent oral and written communication skills, with effective listening abilities.
* Ability to organise and prioritise daily, quarterly, monthly, and yearly tasks.
* Discretion, integrity, and fairness aligned with company standards, policies, and procedures.
* Ability to establish good working relationships with colleagues, clients, and caregivers.
* Proficiency in Word and Excel.
* A professional appearance and demeanour.
* Ability to perform duties in a professional office setting.
What you’ll do
* Organise all rotas and staffing requirements (rostering shifts).
* Monitor, mediate, and log concerns from clients and caregivers.
* Manage and develop strong relationships with caregivers and clients.
* Encourage contact between caregivers, clients, and the office.
* Maintain a complete client service schedule using our in-house CRM system, People Planner.
* Accurately record and update client and caregiver records.
* Log caregiver hours and enter them into People Planner.
* Handle emergency situations decisively and effectively.
* Answer incoming calls professionally and knowledgeably.
* Participate in meetings related to scheduling and work rotas.
* Perform other duties as necessary.
What you’ll get
* Competitive pay
* Laptops
* Training and ongoing development support
* Good work-life balance
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