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From our Head Office to the shop floor and everywhere in between, our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.
Customer obsessed, high energy, and love learning every day?
If that sounds like you, earn €440+ per week as a Customer Assistant on our standard 30-hour contract.
Your role will be varied, working across different shift times, tasks, and with different colleagues.
What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail, but we’ve tried our best!)
As a Customer Assistant, you are required to sell alcohol; therefore, you must be 18 or over to work in our store.
Shift Patterns:
* Morning shift: Starting at 5am or 6am with your team, your role will be to get our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl!
* Middle shift: Starting mid-morning or early afternoon, your role will be to ensure our stores are spotlessly clean, well-presented, and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimize queues.
* Late shift: From your start time in the afternoon, your role will be to ensure our customers' experience is top class by serving them with a smile, restocking missing items, and getting the store ready for the next day by following merchandising principles before closing time.
What you'll do
* Interact with customers in a pleasant, friendly, and helpful manner
* Follow stock loss controls in all areas of the store
* Maintain store and external cleanliness and hygiene standards
* Follow freshness and rotation principles
* Ensure all waste is managed correctly
* Assist in the stock count process
What you'll need
* A can-do attitude and excellent customer service skills
* The willingness to go the extra mile for our customers
* Responsibility and reliability
* Enjoy working in a fast-paced, varied environment
* Be a good team player
* Previous experience in a customer-facing role is preferred but not essential if you have the right attitude
What you'll receive
Through our salary system, we ensure pay equality across all positions at Lidl:
* €14.80 rising to €16.90 per hour after 3 years (additional pay outlined below)
* Unsocial hours worked (12am to 7am)
* 20 days holidays per annum, pro-rata
* Company pension after 1 year
* Opportunities for career development
* High performers invited to join our Leadership Academy
* Discounts on Circle K and Private Health Insurance
* Bike to Work Scheme
* Mobile and broadband discounts with Three network
* Maternity & Paternity Leave top-up, Marriage leave, Employee Assistance Programme
Lidl is an equal opportunities employer. We accommodate applicants' needs during recruitment and value diversity and inclusion in our workplace.
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