You will be the first point of contact for all existing clients, new clients, and internal
stakeholders, but more than that you're a crucial part of the centre team. That means you'll
be involved in all the centre support activities helping us providing award-winning service.
To assist in providing an outstanding service, we require a charismatic Centre Operations Manager.
You'll be dealing with clients every day, so professionalism is of the utmost importance.
If you can juggle tasks with a smile on your face and deliver great customer service, then this
role is for you. We have training available every year to help you grow in your role in order for
you to progress further when opportunities become available.
Key Responsibilities and Accountabilities
* To oversee the day to day running of the business centre covering all aspects
* Manage the centre team and ensure the 'Service Success Chain' is being adhered to at all times
* To ensure that all meeting rooms including management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
* Deliver viewings to potential clients and be involved in finalising agreements
* Work closely with the Sales team in relation to new clients
* Maintain reports and invoicing relating to centre occupancy and any other ad-hoc reports
* To lead and support an administrative team
* To carry out administrative and clerical duties for clients as required which may include filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing, data entry and preparation of reports and other information
* To process catering orders and meeting room requests made by clients
* To deal with customer requests in a prompt and timely manner
* To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines
* To book various chargeable services for clients such as couriers and taxis
* To issue and ensure receipt of swipe cards, keys, furniture etc. to clients when required
* To create and issue welcome packs for new clients
* To be able to provide an effective handover to anyone covering your role whilst you are away
Role Related Development
* To understand the principles of Health and Safety and Security procedures
* To complete audits of vacant offices and produce inventories on office spaces
* Communicate maintenance requests to the appropriate stakeholders
* To support our Service Success Chain
* Local area and basic product knowledge
* Attend training to develop relevant knowledge and skills
* Training and development to help you progress not only in the company, but as a person too
Job Types: Full-time, Permanent
Pay: €40,000.00-€50,000.00 per year
Application question(s):
* Do you have any experience managing a serviced office location?
Work Location: In person