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Salary of € 32,900 includes shift allowance***
Must be available ******** days a week
On Site position - Lower Abbey Street, Dublin 1
Applications are invited for the position of
Call Centre Agent
in our
24-hour
Alarm Receiving Centre (ARC).
This vacancy is a
full-time 12 month fixed term contract
position,
40hrs per week
, based in our
Dublin City Centre HQ
.
Please note that this role is office-based, and
full flexibility is required across a 7-day roster to include Days, Nights and Weekends.
What we can offer you?
Salary of € 32,900 includes shift allowance
Overtime at 1.5x basic rate
Bank Holiday's, Christmas Eve/Day, Stephen's Day/Night and New Years' Eve/Day at premium rate
Company pension scheme
Centrally located in Dublin City Centre
Subsidised Travel
Employee Discounts
Great staff social events
The aim of the ARC (Alarm Receiving Centre) department is to provide top quality service to our customer base through the handling of alarms activations received.
Our monitoring service provides a
24/7
key holder and/or emergency service response to our customers.
This Department strives to deliver a world class service to our customers so we are looking for people who have a passion for delivering outstanding customer satisfaction.
As a Call Centre Agent you will be:
Receiving and responding to alarm activations from Customer premises and strictly adhering to alarm handling procedures
Receiving and resolving out-of-hours technical and administrative inbound Customer Support calls
Achieving weekly / monthly performance targets
Escalating customer queries to the relevant department when required
Other duties (whether or not Monitoring related) as required.
What Skills/Experience do I need as a Call Centre Agent:
Excellent English language and verbal communication skills are essential
Proven experience in dealing with customers
Call Centre experience dealing with inbound and outbound telephone calls is an advantage
Basic keyboard/PC skills are required
PSA licence for monitoring centres would be desirable but not essential
The Right Person:
Someone who can clearly demonstrate their ability and commitment to the core values of PhoneWatch – Customer Focused, Goal focused, Willing to Improve and Reliable.
They will also be;
Versatile, flexible and & a team player
Hard-working and enjoy a challenge
Enthusiastic and positive with a desire to learn and grow within the team
Submit your application by clicking 'Apply now' and submitting your CV.
PhoneWatch, part of Sector Alarm, is one of Ireland's leading safety providers with almost 120,000 satisfied and safe customers nationwide.
In operation since ****, we deliver safety to our customers by providing superior alarm solutions for homes and businesses with excellent customer service as evident by consistent 96% customer satisfaction scores.
Sector Alarm is one of Europe's leading safety providers with more than 650,000 satisfied and safe customers.
We have been in operation for over 25 years and deliver superior alarm solutions to homeowners and businesses across Europe.
Providing excellent customer service is extremely important to us and we are proud of our consistent 95% customer satisfaction rating.
Sector Alarm has experienced strong growth over the years and is continuing to expand in both new and existing markets.
Today, we are over 3,000 employees operating in Norway, Sweden, Finland, Ireland, Spain, France and Italy and Portugal.
Our focus on hiring the right people has enabled us to offer customers state-of-the-art security solutions and gain strong market positions in the countries where we operate.
We offer exciting career opportunities in a company with an ambitious growth strategy and fantastic colleagues.
If you share our passion for providing innovative solutions that offer safety and peace of mind, are 100% goal focused and are looking for a fun, fast paced work environment - we would love to hear from you.
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