Restaurant Floor Lead Job Description
We are seeking an experienced and skilled individual to take on the role of Lead Restaurant Floor Manager. This position is ideal for someone who possesses strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.
The successful candidate will be responsible for overseeing daily operations on the restaurant floor, ensuring that all tasks are completed efficiently and effectively. They will also be responsible for monitoring and improving staff performance, maintaining high standards of customer service and satisfaction, and contributing to a positive work environment.
Key Responsibilities:
* Leadership and Team Management: Provide guidance and support to staff members, ensuring they have the necessary tools and resources to perform their duties.
* Customer Service: Foster a culture of excellent customer service, ensuring that all guests receive a warm welcome and exceptional service throughout their dining experience.
* Operational Efficiency: Analyze workflows and processes, identifying areas for improvement and implementing changes to increase efficiency and productivity.
Required Skills and Qualifications:
* Proven track record of success in a leadership or management role.
* Excellent communication and interpersonal skills.
* Able to work well under pressure and meet deadlines.
* Familiarity with restaurant operations and procedures.
Benefits:
* Bike to work scheme.
* Employee assistance program.
* Employee discount.
* Flexitime.
* Sick pay.