Job Summary:
We are seeking a highly skilled Hospitality Operations Manager to drive the performance of our diverse portfolio. This hands-on role involves working closely with business owners and managers to support expansion projects and ensure seamless service delivery across all operations.
Main Responsibilities:
* Oversee daily operations across hospitality and accommodation services
* Monitor financial metrics, control costs, and deliver on financial targets
* Support managers with financial reporting and liaise with directors
* Lead on recruitment, staffing, and contractor management
* Drive facility upgrades and expansion initiatives
* Ensure service quality, maintenance, and cleanliness standards are met
* Develop policies, processes, and marketing strategies to grow our businesses
* Foster a culture of excellence and collaboration across all teams
About You:
* A strong background in hospitality or retail management at a senior level
* Proven leadership and communication skills confident working with both frontline staff and stakeholders
* Solid business acumen with financial management experience
* Knowledge of HR policies and best practice within the sector
* A problem-solver with sound decision-making skills