Are you ready to be a trusted presence in a dynamic and vital environment? At Securitas, our mission goes beyond securing premises — we protect people, property, and peace of mind. As a Security Control Room Operator you’ll be instrumental in maintaining a safe, professional, and welcoming atmosphere for clients, employees, and visitors.
Location
Clonee, Co. Dublin
Working Hours
Fully Flexible, Monday to Sunday, day shifts and night shifts, minimum 36 hours per week
Compensation
€21.50 per hour plus €20.00 night allowance and Sunday premium
Why Join Us?
Be part of a company that lives by its values: Integrity, Vigilance, and Helpfulness
Career development opportunities and industry-recognised training
A supportive team environment
Competitive salary and benefits package
Make a meaningful impact every day
Job Description
The SOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to all customer business areas, the brand and or employees/visitors/vendors/partners.
Excellent communications and exemplary client services skills are needed as this position is fully responsible for using best practices for communicating information professionally surrounding those incidents to leadership as appropriate using written, verbal, and technical means. The SOC Operator will monitor cameras, systems, and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests.
The SOC operator supports a Region and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents. The SOC operator will have excellent and demonstrable PC abilities.
Reports to: Security Operations Supervisor
Responsibilities
Answer routine and emergency calls effectively, monitor alarms and video equipment including fire alarms, door alarms, and duress alarms and provide general assistance to both employees and guests.
Maintain various records of communications and events contemporaneously.
Use multiple internal and external resources to gather and manage information and intelligence.
Escalate complaints and all relevant unusual/critical event/incident information to the Supervisor or next in the chain of command without delay.
Accurately maintain control of all equipment and keys in the SOC; accurately log all equipment and keys signed out and returned by Security or other parties.
Inform the Supervisor of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems.
Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitor and respond to all security and safety system alarms.
Answer and respond to events and situations received over regular and emergency phones and intercoms. Control and monitor the two-way communication systems.
Qualifications
Relevant security background experience, licensing, and certificates as applicable according to local Irish legislation.
Excellent and demonstrable computer hardware and software knowledge and operations.
Excellent verbal, and communication skills and exemplary customer services.
Strong analytical and problem-solving skills.
Ability to multi-ask, discern patterns in detail.
Think through problems for logical solutions and remain calm and professional under stress.
Strong decision-making ability during both crisis and non-crisis situations.
Able to work with highly confidential information.
Benefits
Substantial maternity leave top up payment
Full-time 36 hours a week contract of employment with the ability to work up to 48 hours per week
24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting employees
Employer Contribution Pension Scheme from the day you join the Company
Progression, training and development opportunities
Christmas Savings Scheme
Discounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental, optical, GP, and Emergency Department visits.)
Internal recognition schemes
Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories)
Group Scheme (Access to hundreds of discounts from well-known brands and retailers, as well as access to hundreds of high-quality online education courses from some of the world’s leading learning institutions.)
Employee Refer a friend incentives
Life Assurance equal to one year’s basic pay as per Employment Regulation Order (ERO)
Overtime as per the ERO
Sick Pay Scheme as per ERO
SIPTU Representation Rights
Free canteen food, coffee/tea and soft drinks
Free parking
Securitas is an equal opportunities Employer.
P.S.A. Licence Number: 00352
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