Sales Support Coordinator
The Company
Our client is a long-established, privately owned business with a strong reputation for quality, innovation, and customer focus. With over a century of operational expertise, the company operates at the forefront of its sector and continues to invest in growth and development across its European operations.
The lubricants division is a specialist business supplying a comprehensive range of high-quality products to a diverse customer base across multiple industries, including transport, marine, agriculture, and industrial sectors. Products are manufactured to the highest European standards and distributed globally from a central European hub.
Due to continued expansion, the company is now seeking a motivated and detail-oriented Sales Support Coordinator to join its growing team.
The Role
The Sales Support Coordinator will provide comprehensive administrative, sales, marketing, and technical support to the commercial team. This role is key to ensuring the smooth day-to-day operation of sales activities, customer service, pricing administration, and marketing initiatives, while supporting Regional Sales Managers and key accounts.
Key Responsibilities
Administration & Operations
* Process daily invoicing, with a particular focus on key accounts and distributor pricing.
* Record, monitor, and maintain special pricing agreements.
* Issue credit and debit notes as required.
* Provide administrative support to Regional Sales Managers, including meeting preparation and weekly sales updates.
* Prepare and process quotations for sales managers and key accounts.
* Liaise directly with customers to resolve queries and provide updates as needed.
* Monitor tender portals (ROI & NI), prepare documentation, and manage tender submissions.
* Assist with the preparation of monthly management reports and board papers.
* Monitor commodity pricing, calculate fixed pricing, and maintain updated price lists.
* Liaise with suppliers regarding additional or new product lines.
* Manage customer enquiries, order input, and follow up on delivery timelines.
* Raise invoices through customer portals and input payments on internal systems when required.
Marketing Support
* Support marketing activities and campaigns across the lubricants business.
* Maintain and update the company website, including product data sheets, imagery, and content.
* Assist with point-of-sale materials, promotions, and competitions.
* Liaise with designers and external agencies to develop marketing collateral.
* Provide customer support for the online ordering platform, including account setup and system administration.
* Manage the shared sales support inbox and respond to queries efficiently.
Technical & Compliance Support
* Maintain and update product data sheets for internal and external use.
* Liaise with suppliers to ensure compliance with relevant regulatory and industry standards.
* Assist with product labelling updates and respond to technical customer queries.
* Organise and support supplier training sessions for internal teams and customers.
Key Skills & Competencies
* Strong administrative and organisational skills with excellent attention to detail.
* Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with CRM or ERP systems is desirable.
* Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
* Strong verbal and written communication skills.
* Numerical and analytical capability, particularly in pricing and tender preparation.
* Creative mindset with an interest in marketing support and content coordination.
Qualifications & Experience
* Minimum of 2 years' experience in a sales support, administration, or marketing coordination role.
* Experience in FMCG, lubricants, or industrial sectors is advantageous.
* Exposure to tender preparation and supplier liaison is desirable.
* Understanding of pricing structures, invoicing, and order processing is beneficial.
Personal Attributes
* Highly organised with a proactive, problem-solving approach.
* Collaborative team player with the ability to work independently.
* Strong customer focus with a commitment to delivering high-quality service.
* Adaptable and flexible, with a positive attitude toward change and growth.
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