GET TO KNOW USAt Brown Thomas Arnotts, we are Reinventing Retail.
Our purpose is to enrich our customer's lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing.
We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations.
Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.KNOW THE ROLEStockroomTo check, price and prepare goods for distribution and ensure that any discrepancies are reported to the managerTo exercise care in handling merchandiseTo maintain stockrooms/dispatch area in an orderly, disciplined and commercial fashion and to keep neat and tidy at all timesTo be aware of all store promotional activities, including window displays/advertising etcTo merchandise products in keeping with Brown Thomas standardsTo maintain department layout in a customer friendly way having regard for safety issuesTo honour all time commitments for the delivery of goods/postTo be aware and observe all Company policies and procedures (see Company handbook)To follow correct procedures for Dispatch room operation, documentation for all types of goods received, special orders and customer correspondenceTo order and collect House StationeryMaintain records of merchandise returned to suppliers and to answer any queries raised in this regardMust be proficient in the basics of ExcelInterest or a background in logistics or warehouse experienceCustomer ServiceTo offer the customer the highest level of customer service in keeping with Brown Thomas standardsTo offer friendly approach to customers both internal and external and a courteous manner in all areas of the store and on the telephoneTo have a working knowledge of the store e.g.
layout, facilities ,merchandise and any department movesSecurity & Health & SafetyTo comply with all store security proceduresTo follow correct stockroom procedures and take the necessary steps to deal with discrepanciesIt is your responsibility to protect company assets, fixtures and fittings and to be security conscious at all timesTo have a working knowledge of the 'Safety Statement"Report discreetly to Management/Security any safety hazards or suspicious behaviourTo operate equipment, in accordance with formal training guidelinesTo ensure all equipment is maintained and in proper working orderTo ensure protective clothing and footwear are worn at all times while in the stockroomGeneralTo assist with any other duties as required by your Manager i.e.
to assist in completion of House Stationery requisitions and to dispose of stockroom rubbish in accordance with waste management planTo establish and maintain a good working relationship with your colleaguesYou may also be requested to carry out general stockroom duties as required by the Stockroom Manager/Store ManagementKNOW WHAT'S IN IT FOR YOUWe believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development.
That is why we foster a culture of belonging and inclusiveness where your voice is valuable.
A great customer experience starts with a great people experience, and we're proud to have been recognised by multiple industry bodies for our progressive workplace culture.As a Brown Thomas Arnotts team member, you will benefit from:Competitive SalaryContributory Pension SchemeCompetitive annual leave entitlementTeam Member discount across the world's most iconic brandsRecognition Days for Volunteering & WellbeingWellbeing InitiativesExtensive Learning & Development OfferingsLeading Talent ProgrammesAdditional BenefitsKNOW HOW WE WORKExperience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.We Care for Our People: We believe a great customer experience starts with a great people experience.
That is why we promote a culture where talent is nurtured and where creativity and learning are valued.We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.