We are seeking a dedicated and skilled IT Support Analyst to join our team in Dublin.
This is a permanent position reporting into the Northern Europe Field Systems Manager. The IT service team is responsible for supporting and maintaining IT systems and for providing efficient desktop & Application support to all business users. The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries.
The role may involve weekend work as part of a full-time position.
Key Responsibilities
* Troubleshoot and resolve hardware and software problems.
* Provide initial customer support for custom line-of-business applications.
* Manage incidents using company standard tools and processes.
* Supporting and maintaining Windows 7 and 10 computers.
* Supporting Office 365 client solutions.
* Escalation of IT issues within the team.
* Assisting users with new laptops and desktops.
* Installing authorised software.
* Asset Lifecycle Management.
Requirements
* 1+ years working within a technical services support desk.
* ITIL Certified is desirable.
* Third Level Qualification in a relevant discipline.
* Experience supporting Microsoft Office 2010 and newer.
* Understanding of ITIL framework.
* Experience supporting a corporate Microsoft Windows 7, 8 or 10 environments.
* Previous experience using helpdesk applications (desirable).
* TCP/IP network and general WAN/LAN trouble shooting.