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Facilities and front of house manager

Dublin
Rapport Guest Services
Front of house manager
€60,000 - €80,000 a year
Posted: 26 September
Offer description

Lead the Future of Building Management with a Hospitality-First Approach
We are redefining what it means to deliver exceptional service in commercial real estate. As part of our enhanced property and asset services strategy, we are focused on improving the daily experience of everyone who interacts with our buildings — from occupiers to visitors. We are now seeking an experienced and service-driven Building Manager to join our professional team at a premium multi-let office site in central Dublin.

This is an exciting opportunity for a passionate and experienced Building Manager who thrives on delivering high standards and creating a welcoming, well-managed environment. With a strong focus on customer experience and operational excellence, the successful candidate will oversee the daily running of the building, lead front-of-house services, and maintain the highest standards of appearance, compliance, and sustainability.

Key Responsibilities

* Drive a hospitality-led welcome experience, working closely with the Concierge team to ensure a professional and memorable arrival for visitors and occupiers.
* Oversee a robust maintenance programme to ensure comfort, reliability, and compliance. Conduct regular inspections and proactively address any building issues.
* Build strong relationships with occupiers, handling queries, gathering feedback, and identifying ways to enhance service delivery and tenant satisfaction.
* Monitor building energy usage and performance, identify opportunities for efficiency improvements, and support the adoption of smart building technologies.
* Manage on-site contractor activities, ensuring all safety, insurance, and operational standards are met.
* Oversee visitor protocols and contribute to a welcoming, professional atmosphere at reception. Champion continuous improvements to the front-of-house experience.
* Develop a sound understanding of the building's occupancy profile and leasing arrangements. Manage services within budget parameters and support long-term asset value.

Requirements

* Minimum 5 years' experience in facilities or building management in a corporate multi-let office setting.
* Background in hospitality or customer service, with a focus on attention to detail and service quality.
* Excellent communication skills, fluent in written and spoken English.
* Strong organisational and multi-tasking abilities.
* IT literate (MS Office); open to learning and using new systems.
* Engineering/M&E knowledge would be a strong advantage.
* Flexible, proactive, and a strong team player.

What's On Offer

* A permanent, full-time role with IPUT Real Estate Dublin.
* Competitive salary and benefits.
* A professional and inclusive team environment.
* A people-first, service-driven approach to facilities management.

If you're passionate about creating exceptional workplace environments and want to be part of a forward-thinking team, we'd love to hear from you.

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