Regional D365 Training & Hypercare Lead - (Contractor or 5-Month FTC)
Full-time
Department: Business support
The Regional D365 Training & Hypercare Lead is responsible for leading training delivery, adoption, and post‑go‑live support for D365 across 26 European countries. The role ensures training approaches are scalable and localised to reflect differing finance processes, SSC models, system maturity, and country readiness, while coordinating closely with regional and in‑country stakeholders. It plays a key role in supporting user confidence, behavioural adoption, and sustained operational readiness throughout the change lifecycle.
Key Responsibilities:
Regional Accountability & Adoption Leadership: Ensure all European users across multiple business models and maturity levels are adequately trained, confident, and ready to operate in D365. Tailor training approaches for countries with different finance structures, levels of SSC involvement, systems maturity, and legacy differences. Support consistent adoption in countries with varied organisational size. Co‑own the D365 change agent network and support them to ensure all are trained/supported in their role and create a pipeline to develop superusers via continuous training.
Lead the regional key user network across all deployment countries.
Regional Material Adaptation & Localisation. Adapt and localise central training materials for different European contexts, taking into account local finance operating models and cost‑centre structures, different legacy systems and levels of digital maturity, different language needs and user profiles, variations in legal, fiscal, or invoicing requirements. Identify regional gaps in training material and co‑create supplemental content with the central training team, ensuring accuracy and consistency. Partner with the Communications & Training Lead to adapt and deploy training content through regional key user networks.
Training Delivery & Cascade: Manage end‑to‑end training planning, including scheduling sessions across multiple time zones, coordinating with Country Change Leads, and adapting to country readiness.
Post‑Training Support & Troubleshooting: Help countries navigate differences in local finance processes, invoicing models, or data migration implications.
Training Administration & Reporting: Manage logistics for training across 26 countries (co‑ordinating calendars, tools, sessions, translations where required). Track attendance, proficiency, and feedback across diverse user groups and country structures. Provide insights and data for continuous improvement of both regional and central training programmes. Monitor differences in adoption levels across countries and propose remediation activities. Partner with the Change Analytics & Adoption Manager to monitor post‑implementation adoption KPIs and assess training effectiveness.
Collaboration & Stakeholder Management: Work closely with Country Change Leads, Finance Leads, and SSC representatives to ensure training aligns with local realities. Partner with local MDs and PJM Leads to drive training participation, readiness, and behavioural adoption. Engage with cross‑functional teams (Finance, HR, D&T, SSC, Enterprise) to help contextualise training for different models.
Qualifications:
Bachelor’s degree in Business, Learning & Development, Organisational Change or a related discipline.
5–7 years of experience in training, change enablement, user adoption, or learning delivery roles within transformation or systems implementation programmes.
Proven experience supporting training delivery and user readiness activities for system or process deployments within ERP/enterprise technology programmes (e.g., D365, SAP).
Strong understanding of training lifecycle management, including planning, scheduling, attendance tracking, feedback collection, and post‑training reinforcement.
Ability to adapt and localise training materials for different business contexts, countries, and user populations.
Experience working with key user or change agent networks to drive training cascade and adoption.
Exposure to finance processes or experience supporting finance system/ERP‑enabled finance transformations is highly desirable.
Stakeholder management and collaboration skills, with the ability to work effectively across regional and country teams.
Strong written and verbal communication skills.
Proficiency in Microsoft Office, Teams, SharePoint, and collaboration/learning platforms.
Experience working in matrix, multinational, or professional services environments preferred.
Benefits:
We provide a great place to work, where each person has the opportunity and voice to affect change.
We promote a healthy, productive and flexible working environment that respects work‑life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
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