Southern is an Irish owned and operated environmental consultancy and testing facility. We are passionate about applying science to deliver integrated scientific and environmental services and solutions to society. Our company is home to highly qualified and experienced scientists who deliver a range of analytical and specialist consulting services to our clients in the agricultural, environmental, food, and pharmaceutical sectors The company is currently recruiting a Customer Care Representative / Office Administratorwho will deal directly with customers, via inbound phone calls and emails, in a professional, polite, and timely manner and develop customer relationships by providing consistently excellent service and achieving high levels of customer satisfaction. Essential: The ideal candidate should be competent in: Prioritising work with little supervision and scheduling work and staff accordingly. Nurturing relationships with a companys most valuable clients. Focus on driving revenue growth, ensuring customer satisfaction, and fostering long-term partnerships. Attention to detail, excellent communication and organizational skill. Customer Care Become familiar with assigned customer accounts and their requirements. Ability to identify and assess customers' needs in order to provide accurate, valid, and complete information. Resolve / report customer complaints, providing appropriate solutions and within a timely manner and provide follow up care to ensure the issue has been resolved to the customers satisfaction. Handle and maintain accurate records as per internal SOPs relating to customer data, interactions and complaints. Ability to report complaints and customer dissatisfaction to Management and able to identify any likely internal issues that may result in customer dissatisfaction. Bespoke reporting to customers when required. Other Administration Duties: Logging incoming samples on the LIMS system. (training will be provided on the operation of LIMS) Take payment over the phone and issue invoices/receipts as per internal SOP. Book sample collections for customers, where required. Preparing of water sampling kits for inhouse samplers. Data entry, creating spreadsheets and filing. Track stocks of office supplies and place orders when necessary. Assist colleagues whenever necessary working as part of the Office Administration team. Identification of areas for improvement within the department. Skills, Competencies and Characteristics Ability to multi-task, prioritize and manage time effectively Strong phone manner, contact handling skills and active listening Excellent timekeeper Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Flexible and adaptable Pleasant, patient and helpful Good team player and ability to work independently and take initiative Enthusiastic and motivated to continuously improve performance. Computer Skills Competency in Microsoft Word, Excel and PowerPoint required Experience of Microsoft SharePoint desired Key Success Factors Minimum 3 years proven experience in Customer Care and Office administration is essential. Experience in an Administrative Management role would be favourable but not essential. Outstanding communication and interpersonal abilities Excellent organisational and leadership skills Familiarity with office management procedures and basic accounting principles Excellent knowledge of MS Office and office management software Job Types: Full-time, Fixed term, Monday to Friday 09.00 17.30 (overtime may be required during busy periods). Location: Farranfore, Co. Kerry Education: Customer Care/Client Relationship/Office administration qualification essential. Work authorisation: Ireland (required) Work Location: In person at the facility located in Farranfore, Co. Kerry Skills: Experience in Customer Care