Our client, a leading global medical device organisation based in Athlone, is seeking a fluent German-speaking Customer Service Coordinator to join their dynamic and customer-focused team in Athlone on a permanent basis.
This is a fantastic opportunity to join a market leader in the healthcare sector, where you’ll play a key role in ensuring world‑class service delivery to customers across multiple European markets. You’ll be the go‑to contact for customers — managing orders, resolving queries, and making sure every interaction reflects the company’s commitment to excellence and care.
The position offers a hybrid working model (3 days office‑based, 2 days from home), giving you the perfect balance of collaboration and flexibility.
What You’ll Be Doing:
* Work as part of a high‑performing, multilingual team, ensuring all customer orders are processed quickly and accurately.
* Handle customer queries related to orders, deliveries, invoices, and products with efficiency and professionalism.
* Manage and resolve complaints in a timely, customer‑centric manner while escalating product issues appropriately.
* Collaborate closely with warehouse and purchasing teams to coordinate deliveries, returns, and stock management.
* Build lasting relationships as the primary contact for key accounts, providing insights and updates to management.
What We’re Looking For:
* Fluent in both German and English (written and spoken).
* A 3rd‑level qualification in Business or a related field is desirable.
* At least 6 months’ experience in a fast‑paced customer service environment (ideally within a multinational or regulated industry).
* Excellent communication skills and a professional, confident phone manner.
* A positive, team‑oriented attitude with strong attention to detail and problem‑solving ability.
What’s on Offer:
* Permanent role within a global, innovative medical device company.
* 24 days annual leave.
* Hybrid and flexible working arrangements for a great work‑life balance.
* Supportive, multicultural team culture that values growth and development.
* The chance to make an impact in improving healthcare outcomes across Europe.
* Other - Pension & Healthcare
If you’re a motivated, customer‑driven communicator with a passion for delivering exceptional service, we’d love to hear from you!
For a confidential discussion and more information on the role, please contact Sarra Hadi
090-6478104
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