OverviewThe role of the Customer Success Manager is to provide a primary point of contact for corporate clients, to drive product adoption and ensure ongoing customer satisfaction and retention.
Qualifications3+ years' experience in customer success, relationship management or account management, preferably in a B2B Enterprise SaaS environmentA passion for enhancing the customer experienceExceptional communication skills, highly organized, collaborative and detail orientedExperience building and maintaining relationships, while working to migrate churn and drive engagement and renewalsStrong ability to influence through persuasion, negotiation, and consensus buildingGreat capacity for customer interaction, conflict resolution and a desire to help our customers reach their goalsAbility to make decisions and take ownershipExcellent analytical and problem-solving skillsSelf-motivated, able to work with minimal supervision and be accountableResponsibilitiesResponsible for onboarding new customers to ensure they get the most from our clients' leading SaaS platform.
Help define and optimize the customer journey and have a technical aptitude/hunger for understanding our product.
#J-18808-Ljbffr