Key Responsibilities Ensured compliance with the Consumer Protection Code and broader regulatory standards Acted as the primary contact for complaints, overseeing handling, escalation, and reporting Supported AML and financial crime governance, including responsibilities as Deputy MLRO Reported to the Management Committee, Risk & Compliance Committee, and Board on operations and key risks Delivered action plans and maintained core policies, procedures, and controls Oversaw regulatory returns, ensuring accuracy and timely submission Addressed consumer risk within operational processes Chaired the Data Protection function, coordinating governance, actions, and reporting Provided market and regulatory insight to support decision-making Additional Responsibilities Managed regulatory and operational risks, including Risk Control Self-Assessments Reported risk outcomes to senior committees and the Board Supported cross-functional governance initiatives, particularly in data protection Experience & Qualifications Degree-qualified with 7+ years in financial services, including 4+ years in compliance or project roles Strong experience in regulatory reporting, governance, and compliance frameworks Knowledge of the Consumer Protection Code and regulated environments Experience in complaints oversight, data protection governance, AML/financial crime, and DORA considered advantageous