Mercier Consultancy MD is pleased to present an exciting opportunity for Swedish Speaking Customer Service Representatives at a leading FinTech company based in Greece. This role is perfect for individuals who are enthusiastic about finance and technology, and who want to be part of a dynamic and innovative environment. As a Customer Service Representative, you will assist clients with their questions and issues, ensuring they receive exceptional service in Swedish.Key ResponsibilitiesHandle customer inquiries regarding financial products, services, and transactions via phone, email, and chat in SwedishProvide accurate information on account management, payment processing, and financial solutionsAssist customers in resolving issues related to their accounts efficiently and effectivelyDocument all customer interactions and maintain comprehensive records in the CRM systemCollaborate with internal teams to ensure the highest level of service deliveryStay updated on the latest FinTech trends and company offerings to provide knowledgeable supportPromote a positive customer experience by addressing concerns promptly and professionallyRequirementsFluency in Swedish (both written and spoken) is essential; knowledge of English is a plusExperience in customer service, preferably in the FinTech or financial services sectorStrong communication and interpersonal skills, with a client-focused mentalityAbility to handle multiple inquiries and prioritize effectively in a fast-paced environmentProficient problem-solving skills and a proactive approach to customer needsFamiliarity with CRM software and other customer service tools is desirableWillingness to work flexible hours, including evenings and weekends, if necessaryBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..