Job Summary
We are seeking a highly motivated and skilled individual to provide exceptional customer experiences in our Galway, Ireland office.
The ideal candidate will have a strong passion for delivering top-notch customer support and a proven ability to manage technical complaints with professionalism and empathy.
* Provide first-line support for customers via phone and email, resolving issues efficiently and effectively.
* Deliver high-quality documentation of all customer interactions, including complaints and inquiries.
* Communicate investigation results clearly and concisely, both in writing and over the phone.
* Identify opportunities for process improvements to enhance team performance and customer satisfaction.
In this role, you will have the opportunity to work in a fast-paced environment with a global leader in healthcare innovation.
Key Responsibilities:
* Customer Support:
o Respond to customer inquiries and resolve issues promptly and professionally.
o Escalate complex issues to senior support staff when necessary.
* Documentation:
o Maintain accurate records of customer interactions, including complaints and inquiries.
o Ensure timely completion of documentation tasks.
* Investigation Results:
o Clearly communicate investigation results to customers via phone or email.
o Ensure that all communication is professional and empathetic.
* Process Improvement:
o Identify opportunities for process improvements to enhance team performance and customer satisfaction.
o Collaborate with senior support staff to implement process improvements.
Requirements:
* Bachelor's degree in a relevant field.
* At least 2 years of experience in a customer-facing role.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment.
* Strong problem-solving and analytical skills.
What We Offer:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.