Job Title:
Night Operations Supervisor
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Job Description:
This role involves overseeing all hotel operations during late-night hours. You will be responsible for ensuring smooth departmental function and maintaining high guest satisfaction standards.
Key Responsibilities:
* Oversee all hotel operations from 11 pm to 7:30 am daily.
* Manage and motivate the night team to deliver exceptional service to our guests.
* Handle guest queries, complaints, and special requests in a professional and timely manner.
* Conduct regular audits and ensure accurate financial reporting.
* Implement and maintain safety and security protocols to safeguard staff and guests.
* Identify and maximize revenue opportunities through effective inventory management and upselling.
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Requirements:
* At least one year of experience as a Night Manager, Night Auditor, or Night Supervisor in a hotel setting is required.
* Strong leadership and communication skills are essential for this role.
* The successful candidate must have excellent problem-solving abilities and remain calm under pressure.
* Proficiency in hotel management systems and Microsoft Office suite is necessary.
* Fluency in written and spoken English is mandatory.
* A passion for hospitality and commitment to guest satisfaction is highly desirable.
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What We Offer:
* A competitive salary based on experience.
* Access to state-of-the-art leisure facilities.
* Meals provided during working hours.
* Wellness programs promoting work-life balance.
* On-site parking available.
* Company-sponsored events and social gatherings.
* A supportive team-oriented work environment.