Key Responsibilities Performing any other reasonable duties as required by Management Skills & ExperienceExperience in an IT Helpdesk or Credit Union role providing technical or problem resolution Experience resolving Customer requests on the first contact where possible and where not, ensuring we action the request to the right team.Proven Customer Support/Service experience or experience as a Client Service Representative Track record of delivering “Best In Class” Customer Experience o Strong phone contact handling skills and active listeningFamiliarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of situationsExcellent written and verbal communication skills Ability to multi-task, prioritise, and manage time effectively Familiarity with Microsoft Suite of Applications (Word, Excel etc.)Experience of diagnosing and solving problems Knowledge of our experience with the Credit Union market Experience in retail banking/credit union operations Experience in the use of SQL Familiarity with Oracle forms would be an advantage **Competencies****What We Offer**Family related benefits
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