Purpose
The Portfolio Manager is responsible for developing mutually beneficial relationships between KONE and national customers across tier 1 and 2 customers and is responsible for maximizing KONE's current and future share of customer's business by identifying solutions and developing processes that add value to both KONE and the customer.
In this position you will manage a variety of high profile customers including Retail, Infrastructure, Facility Management, Residential and Industrial.
Key Responsibilities & Key Activities
Customer relationship management
* Accountable for managing assigned National Core 1 and 2 customers
* Accountable for accuracy of customer data and hierarchies
* Accountable for customer plans, their approval and follow-up with the unit management
* Accountable for building and coordinating relationships on many levels between customers
* organization and KONE as well as other stakeholders
* Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team
Sell
* Responsible for creating and managing opportunities within assigned customer base
* Creates value propositions with clearly described benefits of KONE solutions for customer's needs including Digital Solutions i.e. 24/7 Connected Services
* Accountable for national or frame agreements and managing the customer's contract portfolio
* Responsible for developing the profitability of the customers' business with KONE according to the account plan
Renegotiation and cancellation prevention
* Renegotiates expiring contracts proactively
* Ensure PO process followed
* Responds and resolves cancellation risks
* Defends price escalation and resolve issues
* Monitor and resolve suspended contracts if any
* Pre qualifications support and submission
* Tender preparation
* Quotation/offer preparation
* Operational report running
* Meeting preparation
Complaint and query handling
* Solves any complaints with the rest of KONE team
* Handles queries
* Supports the finance function in money collection
Data quality and communications to ensure customer experience
* Monitors the leads and new opportunities in CRM and assigns them to right person
* Documents the customer and contact information, maintains customer data
Skills & Key Experiences
* Previous key account management is essential
* Lifts industry experience is beneficial but not essential
* Service industry experience is beneficial
* Experience in delivering internal and external presentations
* Knowledge of SAP & Salesforce is beneficial
* Excellent communication skills and the ability to convey information to both influence and negotiate good working relationships with customers and colleagues
* Identifying and mitigating potential risks within the portfolio
* Customer focused and used to managing high volume transactions
We offer a competitive salary, 21 days holiday and 10 additional Bank Holidays, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts industry, Quarterly Commission, Car, Hybrid working.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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